At Women’s Clothing Sales, we’re committed to making your shopping experience seamless from checkout to delivery. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

  • Standard Shipping ($12.95)
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking
  • Free Shipping (Orders over $50)
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: We currently ship worldwide except to some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We want you to love every purchase from our collections (Bottoms, Denim, Dresses, Swim, and Tops). If you’re not completely satisfied, you may return most items within 15 days of delivery.

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, and in original condition with tags attached
  • Return Shipping: Customer responsibility
  • Refund Method: Original payment method
  • Processing Time: 3-5 business days after we receive your return

How to Return an Item

  1. Submit a Return Request: Email our customer service at [email protected] with your order number and reason for return using the template below.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions.
  3. Package Your Item: Securely pack the item in its original packaging if possible.
  4. Ship Your Return: Mail to:
    Women’s Clothing Sales Returns
    3202 Frederick Street
    El Paso, TX 79938 USA
  5. Track Your Package: We recommend using a trackable shipping service.

Return Request Email Template

Subject: Return Request for Order #[Your Order Number]

Dear Women’s Clothing Sales Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return/exchange:

  • [Product Name] from [Collection: Bottoms/Denim/Dresses/Swim/Tops]
  • Size: [Size]
  • Color: [Color]
  • Quantity: [Quantity]

Reason for return/exchange: [Please specify reason]

I would prefer:

☐ Refund to original payment method
☐ Exchange for [specify size/color if different]
☐ Store credit

Please let me know the next steps and if you need any additional information.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Refund Processing

  • Timing: Refunds are processed within 3-5 business days after we receive and inspect your return
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is processed

Note: Depending on your bank or credit card company, it may take additional time for the refund to appear on your statement (typically 3-10 business days).

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. Follow the same return process above and indicate your exchange preference in your return request email.

Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned unless faulty:

  • Swimwear (from our Swim collection) with removed hygiene liners
  • Items that show signs of wear or have been washed
  • Items without original tags

Swimwear Note: Swimwear must be returned with the hygiene liner intact and is only eligible for exchange or store credit, not refund.

Need Help?

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Mountain Time at [email protected] to assist with any questions about shipping, returns or exchanges.

We appreciate your business and strive to make your shopping experience with Women’s Clothing Sales enjoyable from browsing our collections to our flexible return policy.